We also value your feedback and suggestions — they help us continually improve the Keyman Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s life insurance rule book is set for a significant rethink after the independent review of the Life Insurance Code of Practice released its final report on 30 June 2026. The review recommends 85 measures, with most requiring changes to the Code that guides how life insurers design products, communicate with customers, handle claims and support people in vulnerable circumstances. - read more
Acenda, one of Australia and New Zealand’s largest life insurance groups, is facing fresh scrutiny after the Finance Sector Union raised concerns about a proposed enterprise agreement for staff. The dispute follows a period of major integration after the combination of the former MLC Life Insurance business, Resolution Life Australasia and Asteron Life New Zealand under the Acenda Group. - read more
In a recent joint CEO roundtable, the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) highlighted the pressing need for life insurers to take decisive action to address sustainability challenges in the Total and Permanent Disability (TPD) insurance market. - read more
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have revealed a 67% increase in violations related to timely income protection payments. This surge raises significant concerns about insurer compliance and the impact on customers who rely on these benefits during challenging times. - read more
Keyman insurance is a specialised type of coverage designed to protect businesses from the financial impact of losing critical personnel. This insurance focuses on individuals who play a pivotal role in the operational success of the company, such as founders, directors, or any team members whose absence could disrupt daily functions significantly. - read more
Key personnel insurance, sometimes known as key man insurance, is a form of business insurance designed to protect a company from financial loss due to the death or incapacity of an essential member of the business. This type of policy provides the business with a financial cushion to weather the storm of losing key staff members who are crucial to operations. - read more
Key personnel insurance is a vital component of a robust business strategy. But what exactly does it entail? Essentially, this type of insurance provides financial protection to businesses against the loss of essential staff members whose absence could critically disrupt operations. - read more
Keyman insurance, often an overlooked component of business planning, is an invaluable tool for startups and established companies alike. This type of insurance provides coverage in the unfortunate event that a key individual, usually someone whose expertise, knowledge, or skill is crucial to the company's success, becomes unable to work due to death, disability, or critical illness. - read more
Knowledgebase
Loss of Use: Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.
