We also value your feedback and suggestions — they help us continually improve the Keyman Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Recent industry reporting suggests Australia’s financial advice market may be moving from contraction towards a more stable phase, after several years of adviser exits, higher compliance costs and changing professional standards. For life insurance customers, that matters because access to quality guidance can directly affect how quickly and confidently people arrange suitable cover. - read more
Australia’s life insurance sector is again focused on conduct standards, with industry attention shifting from review recommendations to the practical work of updating the Life Insurance Code of Practice. For households, the discussion is about clearer communication, fairer claims handling and better support when people are vulnerable. - read more
Recent industry reporting has again put Australia’s life insurance protection gap in the spotlight, with the life insurance sector warning that too many households and businesses remain exposed if illness, injury or death removes a major income source. While much of the public discussion focuses on families, the same issue applies to companies that depend heavily on a founder, director, rainmaker or technical specialist. - read more
APRA's latest quarterly life insurance performance update has added another marker to the recovery story in Australia's life insurance sector. The overall message is more settled than the volatility seen in recent years, with insurers continuing to operate in a more disciplined pricing and capital environment. For business owners, however, a steadier market should not be read as a signal to put key person insurance on the shelf and forget about it. - read more
Keyman insurance, also known as key person insurance, is designed to help a business manage the financial impact of losing a person whose skills, leadership, relationships or knowledge are central to its operations. For Australian startups, small businesses and established companies, it can form part of a wider business continuity and risk management plan. - read more
Keyman insurance is a specialised type of coverage designed to protect businesses from the financial impact of losing critical personnel. This insurance focuses on individuals who play a pivotal role in the operational success of the company, such as founders, directors, or any team members whose absence could disrupt daily functions significantly. - read more
Key person insurance, also known as key personnel insurance, key employee insurance or key man insurance, helps protect a business from financial loss if an essential team member dies, becomes incapacitated or is otherwise unable to continue in their role. For many Australian SMEs, this protection can form part of a broader business strategy by supporting continuity, funding transition costs and giving stakeholders greater confidence that the business has planned for disruption. - read more
Knowledgebase
Indemnity: A legal principle that stipulates that insurance policies should restore the insured to the financial position they were in before the loss.
