We also value your feedback and suggestions — they help us continually improve the Keyman Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Council of Australian Life Insurers (CALI) has recently called for a specific exemption for life insurers from proposed regulatory restrictions on lead generation activities. This move aims to ensure that consumers continue to have access to life insurance products through various channels, including online comparison websites. - read more
The Australian Treasury has released draft regulations in preparation for the forthcoming ban on the use of adverse genetic test results in life insurance underwriting, set to commence on 8 October 2026. This initiative aims to eliminate genetic discrimination and encourage Australians to undergo potentially life-saving genetic testing without fear of insurance repercussions. - read more
The Financial Rights Legal Centre (FRLC) has raised concerns regarding the life insurance sector's adherence to service standards, highlighting persistent issues such as claim delays and discriminatory practices. Despite generally high claim acceptance rates, certain groups continue to face significant challenges during the claims process. - read more
NEOS, a prominent player in the Australian life insurance market, has launched Futura Protection, a new platform designed to simplify the insurance process for financial advisers and their clients. This initiative aims to address the industry's challenges related to complexity and high costs. - read more
Key personnel insurance is a vital component of a robust business strategy. But what exactly does it entail? Essentially, this type of insurance provides financial protection to businesses against the loss of essential staff members whose absence could critically disrupt operations. - read more
Keyman insurance is a specialised type of coverage designed to protect businesses from the financial impact of losing critical personnel. This insurance focuses on individuals who play a pivotal role in the operational success of the company, such as founders, directors, or any team members whose absence could disrupt daily functions significantly. - read more
Key personnel insurance, sometimes known as key man insurance, is a form of business insurance designed to protect a company from financial loss due to the death or incapacity of an essential member of the business. This type of policy provides the business with a financial cushion to weather the storm of losing key staff members who are crucial to operations. - read more
Keyman insurance, often an overlooked component of business planning, is an invaluable tool for startups and established companies alike. This type of insurance provides coverage in the unfortunate event that a key individual, usually someone whose expertise, knowledge, or skill is crucial to the company's success, becomes unable to work due to death, disability, or critical illness. - read more
Knowledgebase
Whole Life Insurance: A type of life insurance that provides coverage for the insured's entire lifetime, with a savings component that builds cash value.
