We also value your feedback and suggestions — they help us continually improve the Keyman Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Prudential Regulation Authority (APRA) has released data indicating that disability income insurance (DII) and total and permanent disablement (TPD) claims were responsible for 88% of all life insurance disputes in 2025. This significant figure underscores the challenges policyholders face when navigating claims related to disability coverage. - read more
Hostplus, one of Australia's leading superannuation funds, has announced the extension of its group insurance partnership with MetLife Australia until June 2028. This renewed collaboration aims to enhance the insurance services provided to Hostplus members, focusing on improved claims processing, underwriting, and overall member experience. - read more
In the recently announced 2026 Life Insurance Awards by Money magazine, TAL and Acenda have been recognised as the top life insurers in Australia. TAL secured the title of Life Insurer of the Year across group and direct insurance categories, while Acenda was named Life Insurer of the Year in the advised category. - read more
The Australian Prudential Regulation Authority (APRA) has issued a call to action for banks, insurers, and superannuation trustees to enhance their management of risks associated with artificial intelligence (AI). This directive comes in response to the rapid evolution and adoption of AI technologies within the financial sector. - read more
Keyman insurance is a specialised type of coverage designed to protect businesses from the financial impact of losing critical personnel. This insurance focuses on individuals who play a pivotal role in the operational success of the company, such as founders, directors, or any team members whose absence could disrupt daily functions significantly. - read more
Key personnel insurance, sometimes known as key man insurance, is a form of business insurance designed to protect a company from financial loss due to the death or incapacity of an essential member of the business. This type of policy provides the business with a financial cushion to weather the storm of losing key staff members who are crucial to operations. - read more
Key personnel insurance is a vital component of a robust business strategy. But what exactly does it entail? Essentially, this type of insurance provides financial protection to businesses against the loss of essential staff members whose absence could critically disrupt operations. - read more
Keyman insurance, often an overlooked component of business planning, is an invaluable tool for startups and established companies alike. This type of insurance provides coverage in the unfortunate event that a key individual, usually someone whose expertise, knowledge, or skill is crucial to the company's success, becomes unable to work due to death, disability, or critical illness. - read more
Knowledgebase
Elimination Period: The time period between an injury and the receipt of benefit payments from an insurer, particularly in disability insurance.
