We also value your feedback and suggestions — they help us continually improve the Keyman Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Recent industry coverage of the federal government's financial advice reform agenda points to a practical shift for life insurance customers: advice may become easier to deliver in shorter, clearer and more targeted formats. For business owners, that could be a welcome development. Key person insurance often sits at the intersection of commercial risk, tax treatment, ownership structure and personal underwriting, so delays or complexity in getting guidance can leave important protection decisions unfinished. - read more
Australia’s ongoing financial advice reform agenda is again putting life insurance access under the spotlight. Recent industry reporting has focused on whether changes to advice rules can make it easier for consumers and business owners to receive practical guidance without adding unnecessary cost or complexity. - read more
Recent industry reporting on APRA’s latest life insurance data suggests Australia’s life insurance sector is entering a more stable phase after several years of pricing pressure, product redesign and sharper claims management. For business owners, that is encouraging news, but it should not be mistaken for a reason to leave key person protection on autopilot. - read more
Australians are living longer, but new industry research suggests those extra years are not always being lived in good health. Zurich’s latest chronic care analysis ranked Australia strongly for health system performance and reduced mortality, yet pointed to a rising morbidity challenge: more people are living with long-term illnesses that can affect work, income and financial resilience. - read more
Key personnel insurance is a vital component of a robust business strategy. But what exactly does it entail? Essentially, this type of insurance provides financial protection to businesses against the loss of essential staff members whose absence could critically disrupt operations. - read more
Keyman insurance is a specialised type of coverage designed to protect businesses from the financial impact of losing critical personnel. This insurance focuses on individuals who play a pivotal role in the operational success of the company, such as founders, directors, or any team members whose absence could disrupt daily functions significantly. - read more
Key personnel insurance, sometimes known as key man insurance, is a form of business insurance designed to protect a company from financial loss due to the death or incapacity of an essential member of the business. This type of policy provides the business with a financial cushion to weather the storm of losing key staff members who are crucial to operations. - read more
Keyman insurance, also known as key person insurance, is designed to help a business manage the financial impact of losing a person whose skills, leadership, relationships or knowledge are central to its operations. For Australian startups, small businesses and established companies, it can form part of a wider business continuity and risk management plan. - read more
Knowledgebase
Moral Hazard: The concept that individuals may take on more risk when they do not bear the full consequences of that risk, often relevant in insurance scenarios.
